Privacy Policy

ODELA Business Services Sdn. Bhd. ("ODELA", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SPOT platform and related services.

Personal Information

• Full name and contact details (email, phone number)
• Identification documents (MyKad, passport)
• Position and role within the business entity

Business Information

• Company registration details (SSM number, business name)
• Financial statements and reports
• Tax returns and related documents
• Bank statements and financial records
• CTOS reports and credit information
• Business licenses and permits

Technical Information

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar technologies

We use the collected information to:

• Generate SPOT business credibility reports
• Verify business identity and documentation
• Cross-reference with official databases (SSM, CTOS, etc.)
• Process payments and transactions
• Communicate with you about our services
• Improve our platform and services
• Comply with legal and regulatory requirements
• Prevent fraud and ensure security

We may share your information with:

• Official Databases: SSM, CTOS, and other government or authorized agencies for verification purposes
• Financial Institutions: Banks and lending institutions when you authorize such sharing
• Service Providers: Third-party vendors who assist in our operations (cloud hosting, payment processing)
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

We implement bank-grade security measures to protect your data, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Access controls and authentication
• Regular security audits and assessments
• Employee training on data protection

We retain your personal and business information for as long as necessary to provide our services and comply with legal requirements. Specifically:

• Active account data: Retained while your account is active
• SPOT reports: Retained for 7 years as per regulatory requirements
• Transaction records: Retained for 7 years for audit purposes

Under the Personal Data Protection Act 2010 (PDPA), you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for data processing
• Request information about how your data is used

To exercise these rights, please contact us at hello@odela.com.my.

We use cookies and similar technologies to enhance your experience on our platform. You can manage cookie preferences through your browser settings. We use cookies for:

• Essential functionality (authentication, security)
• Analytics and performance monitoring
• Remembering your preferences

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

For questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: hello@odela.com.my
• Phone: +60 3-9212 5000
• Address: 10, Nouvelle Industrial Park, Lorong Teknologi B, Taman Sains Selangor 1, Kota Damansara, PJU 5, 47810 Petaling Jaya, Selangor